Privacy Policy
Last updated: 11 September 2026
Cymru Pony Special Guests respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and your rights under UK data protection law.
Information we collect
When you visit our website, complete a contact form, contact us by email or social media, or make an enquiry or booking, we may collect information including your:
If a booking relates to a child, we ask that information is provided by a parent, guardian or responsible adult. Please only provide information about children that is necessary for arranging the service.
Contact forms
Our website contains contact forms that you can use to make enquiries about our services.
When you submit a contact form, the information you enter may be collected and sent to us so that we can respond to your enquiry, provide a quotation or arrange a booking.
We will only use this information for legitimate business purposes connected with your enquiry or booking, unless you have separately agreed to receive marketing communications from us.
GoDaddy
Our website is created and hosted using services provided by GoDaddy.
GoDaddy may process certain information when you visit or interact with our website, including technical information such as your IP address, device or browser information, cookies and information about how the website is used.
GoDaddy acts as a service provider for website hosting and related website functionality. Its own privacy policy explains how it processes information through its services.
Cookies and analytics
Our website may use cookies and similar technologies provided by GoDaddy or other services to operate the website, remember preferences, maintain security and understand how visitors use the site.
Where required, you will be given the opportunity to accept or reject non-essential cookies.
You can also control cookies through your browser settings.
Social media
Cymru Pony Special Guests may use social media platforms to promote our services and communicate with customers.
If you contact us through social media, comment on our content, send us a direct message or otherwise interact with our social media accounts, we may receive information associated with your social media profile and any information you choose to provide.
The social media platform may also collect and process your information independently under its own privacy policy.
We will use information received through social media primarily to respond to enquiries, communicate with customers and manage our business.
Photographs and videos
We may take photographs or videos at pony visits and events for promotional purposes, including use on our website and social media.
Where identifiable children are involved, we will seek appropriate permission from a parent or guardian before using their photographs or videos for promotional purposes.
Please tell us if you do not want photographs or videos of you or your child used for promotional purposes.
How we use your information
We may use your personal information to respond to enquiries, provide quotations, arrange and fulfil bookings, communicate with you about an event, provide customer service, maintain appropriate business and financial records, deal with complaints and comply with legal, insurance, accounting or safety requirements.
We process personal information only where we have an appropriate lawful basis, such as performing a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent where required.
Sharing your information
We do not sell or rent your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business. This may include our website provider, GoDaddy, and other providers involved in communications, payments, accounting, insurance or professional services.
We may also disclose information where required by law.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, tax, accounting, insurance and record-keeping requirements.
When information is no longer required, we will securely delete or dispose of it where reasonably possible.
Your rights
Under UK data protection law, you may have the right to:
To exercise your rights, please contact us using the email address below.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Security
We take reasonable measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website, email service or electronic storage system can be guaranteed to be completely secure.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services or legal requirements.
The latest version will be published on our website with the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Cymru Pony Special Guests
📧 bookings@cymruponies.co.uk
🌐 www.cymruponies.co.uk